Management innovation is innovation in management principles and processes that ultimately changes the practice of what managers do, and how they do it. It is different from operational innovation; which is about how the work of transforming inputs into outputs actually gets done.
How is it different?
Think of a company as a set of business processes that turn inputs into outputs. Business processes that turn labour and capital into services and products, for example. It is the business processes that govern the workflow. Things such as logistic systems, order processing, call centres, customer support, and manufacturing. Surrounding the work of transforming inputs to outputs, however, is everything the managers do: pulling resources together, setting priorities, building teams, nurturing relationships, and forming partnerships. And it is innovation within this sphere that I’m interested in.
The full interview is at Management Issues.
(photo credit: London Business School)