The criteria are
- (a) the availability of instant feedback;
- (b) the capacity of the medium to transmit multiple cues such as body language, voice tone, and inflection;
- (c) the use of natural language; and
- (d) the personal focus of the medium.
Overcome ambiguity: choose the medium required by the task
October 22, 2009 · Leave a Comment
Categories: Information richness
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